Cancellation & Wet Weather

 

You may cancel your booking at any time, by notifying us in writing at: bookings@thelittleplayco.com.au

Where you wish to cancel, the following applies:

Notice Given	Cancellation Schedule
More than fourteen (14) days notice	Booking Fee of $250 is credited to a new date within twelve months.
Eight (8) to fourteen (14) days notice	Booking Fee of $250 is non-refundable + 25% of the hire fee is charged.
Two (2) to seven (7) days notice	Booking Fee of $250 is non-refundable + 50% of the hire fee is charged.
Less than forty eight (48) hours notice	Full forfeiture of all hire fees (Security Bond returned).

Postponements are treated as cancellations, in accordance with Clause 9.2 of the hire agreement.

It is essential that you have a wet weather plan (indoor or sheltered backup option) should the weather be unsuitable for outdoor hire on the day of your event.

Refunds or credits will not be issued if wet weather impacts your event on the day. During periods of severe weather conditions (heavy rain, high winds, storms etc), we reserve the right to cancel your booking for safety reasons.

Please note our soft play is not waterproof and cannot be set up on ground that has been soaked by rain, as this may cause damage to our equipment. If this occurs, your hire will be subject to the Cancellation Policy outlined above.

At the time of booking, and again when your booking is confirmed, all customers are reminded to have a backup wet weather option in place. It is the customer’s responsibility to ensure an alternative plan is available. Failure to do so may result in cancellation without refund, as outlined in our Cancellation Policy.

We will monitor the weather in the lead-up to your event and will contact you if alternative arrangements are required. If no suitable backup option is in place, cancellation may be necessary.